Non-Emergency Patient Transport Service (NEPTS)

Vehicles

Medic 1's fleet comprises of various vehicle types and we endeavour to provide the most suitable vehicles for each patient, we are asked to transport. These include cars and patient transport ambulances.

Cars
Our cars are utilised when patients can walk or be assisted into the car. This patient group may need assistance to gain access to their home, such as using a wheelchair, if the walk is long. All patient transfer cars, carry defibrillators, medical gases and first aid kits.

As a minimum, our patient transfer car service is always crewed with a fully trained Emergency Care Assistant or above depending on the clinical needs of the patient in addition to the driver is an Emergency Care Assistant or above.

Patient Transport Ambulances
Our patient transport ambulances are fitted with seating as well as an ambulance cot. The vehicles are comparatively spacious and can accommodate larger patients. Specialist wheelchair safety clamps allow wheelchair users to remain in their chairs if that is the best option for them. The vehicles have hoists fitted that assist staff to pull the cot or heavier chairs onto the vehicle.

As they are ambulances and will be supplied with emergency medical equipment, such as oxygen/airway management and defibrillators. Ambulance staff are all trained to the expected standards to care for patients, should the patient’s condition deteriorate or they need ongoing care such as oxygen therapy throughout their journeys.

Who benefits from this service?

The people who benefit the most from our service are of course the patients. Vehicles are well maintained and scrupulously clean. Staff are chosen for their communication skills, commitment to patient care and attend regular training in clinical areas of practice.