Secure mental health transport
A dignified, calm and safe journey
Mae angen cyfieithydd Cymraeg ar y dudalen hon. Dangosir y copi Saesneg hyd nes i siaradwr Cymraeg ei gyfieithu. Peidiwch â chyfieithu geiriad y Ddeddf Iechyd Meddwl na PMVA â pheiriant. This Welsh page is waiting for a native-speaker translation. English copy is shown on purpose.
Medic 1 provides secure transport for people with mental health needs and for people with a learning disability in North Wales and the North West of England.
We transport patients detained under sections 2, 3, 4, 135 and 136 of the Mental Health Act 1983, including people detained by the police. We also transfer detained patients between hospitals.
The vehicles are secure cars fitted with Perspex screens, so the journey can be safe and dignified. Crews are trained in PMVA — prevention and management of violence and aggression — including restraint and restrictive interventions.
Each journey is planned around the person.
About these photographs
The photographs on this page are generic examples. They do not show Medic 1 vehicles or staff. They will be replaced when photographs of Medic 1’s secure cars are available.
Who this transport is for
Secure transport is for people who need more support than ordinary patient transport can give.
- People with mental health needs
- People with a learning disability
- Patients detained under the Mental Health Act
- People detained by the police who need conveyance
- Detained patients moving between hospitals
- Journeys arranged by families and carers
- Journeys arranged by NHS teams, health boards and other providers
We talk the journey through with the people who know the person, then agree the car and crew before we travel.
Secure cars
These journeys use secure cars fitted with Perspex screens. The cars are there so the person can travel safely, and with dignity.
PMVA-trained crews
Crews are trained in PMVA (prevention and management of violence and aggression). That training covers restraint and restrictive interventions.
The aim is a dignified, calm and safe journey.
The Mental Health Act and hospital transfers
We transport patients detained under sections 2, 3, 4, 135 and 136 of the Mental Health Act 1983, including people detained by the police and conveyance from a place of safety after that detention.
We also transfer detained patients between hospitals under section 19.
Before travel we need the legal authority for the conveyance (the completed section papers or authority to convey), the person’s details, the pickup and destination, who is responsible for the transfer, and any risk information the crew needs.
A dignified, calm and safe journey
We plan the journey around the person. Tell us how they communicate, what unsettles them, and what helps them stay calm.
Tell us if a familiar person should travel with them. We will say whether the car and the plan allow that.
Not an emergency service
This is planned secure transport. We can usually mobilise within an hour. If someone needs an emergency response, call 999.
For commissioners and health boards
NHS commissioners, health boards and provider organisations can request a quote for secure transport. Families and carers can enquire too.
We provide this service in North Wales and the North West of England. We can usually mobilise within an hour. If someone needs an emergency response, call 999.
Tell us the legal authority for the conveyance, where the person is, where they are going, and what the crew needs to know. We assess the journey before we confirm it.
Where we provide this service
We provide secure mental health transport in North Wales and the North West of England.
Cwestiynau cyffredin
Who is secure transport for?
People with mental health needs and people with a learning disability, including patients detained under the Mental Health Act and detained patients moving between hospitals.
Which parts of the Mental Health Act do you cover?
We transport patients detained under sections 2, 3, 4, 135 and 136 of the Mental Health Act 1983, including people detained by the police. We also transfer detained patients between hospitals under section 19.
Are the crews trained in PMVA?
Yes. Crews are trained in PMVA (prevention and management of violence and aggression), including restraint and restrictive interventions.
What are the secure vehicles?
They are secure cars fitted with Perspex screens, so the journey can be safe and dignified.
What do you need before travel?
The legal authority for the conveyance (the completed section papers or authority to convey), the person’s details, the pickup and destination, who is responsible for the transfer, and any risk information the crew needs.
Can families request this, or only the NHS?
Both. Families and carers can request a quote, and so can NHS commissioners, health boards and provider teams.
Is this the same as an instant private transport price?
No. Secure transport is requested through its own quote form, so the journey can be assessed before we travel. Use the quote button on this page.
Where do you provide secure mental health transport?
North Wales and the North West of England.
How quickly can a secure transfer be arranged?
We can usually mobilise within an hour. If someone needs an emergency response, call 999.
Request secure transport
Tell us about the person and the transfer. We assess the journey, then come back to you with the quote.
Request a secure transport quoteDignified. Calm. Safe.