Complaints

Updated 25 October 2026

If you are unhappy with a service from Medic 1, please tell us. This page explains how to do that. It is not a substitute for Medic 1’s full complaints policy. Ask us for that policy if you want the internal timescales in writing. Those timescales are not repeated here until the policy is provided.

How to complain

Call 01248 848337 or email contact@medic1.co.uk. If you can, include your name, a booking or course reference, what happened, when it happened, and what you would like us to do.

We will acknowledge the complaint and tell you who is dealing with it. We will then look into what happened and write to you with the outcome.

If you are still unhappy

Medic 1 is registered with the Care Quality Commission for the regulated activities on its CQC location record. You can contact the CQC about care it regulates: https://www.cqc.org.uk/contact-us/how-to-complain. The CQC does not award compensation.

Whether another ombudsman or adjudication scheme can look at your complaint depends on the service and on any scheme Medic 1 belongs to. We will name the correct next step in our complaint response once that route is confirmed. This page does not claim membership of a scheme that has not been confirmed.

Emergencies

A complaint is not the way to get urgent help. In an emergency, call 999.

Registered details

Medic 1 Direct Ltd. Registered in England and Wales. Company number 07249199. Registered office: Parc Bryn Cefni, Llangefni, Anglesey, Wales, LL77 7JA.