Having a disability or additional support need shouldn’t make every journey complicated. Our accessible and supported transport is for people who may not need a traditional ambulance, but need more assistance, time or understanding than conventional transport provides.
That might mean travelling in your own wheelchair, being guided from your front door to the right department, allowing extra time because unfamiliar journeys cause anxiety, or simply travelling with a team who understands your needs.
Rather than expecting the person to fit the transport, we plan the transport around the person — for appointments, admissions, discharges, family occasions, holidays and other journeys across North Wales and the UK.
Wheelchair Transport
Using a wheelchair shouldn’t stop you travelling where you need or want to go. We transport passengers using manual and powered wheelchairs, subject to assessment.
Before the journey we consider:
- The type and size of the wheelchair
- Whether you need to stay in it during transport
- Your mobility and transfer needs
- Any equipment travelling with you
- Access at collection and destination
- Whether a relative or carer will travel
- Any medical or support needs
If you need to stay in your wheelchair, we’ll provide a suitable wheelchair-accessible vehicle and restraint system. If you can transfer, we’ll agree the best arrangement when you book.
More than hospital transport
Using a wheelchair shouldn’t restrict where you can go. As well as healthcare appointments and discharge, we can take you to visit family and friends, weddings, funerals, holidays and respite stays, airports and ferry terminals, long-distance journeys and other important trips.
Sight Loss Assisted Transport
For someone who is blind or partially sighted, the hard part often isn’t the vehicle — it’s finding an unfamiliar entrance, navigating a busy hospital or locating the right reception desk. Our service goes beyond collect and drop off.
Depending on what you want, this can include:
- Assistance from your door
- Guidance to and from the vehicle
- Clear verbal communication throughout
- Help navigating an unfamiliar destination
- Locating entrances and reception areas
- Making sure you reach the right person or place
- Help with the return journey
The level of help is agreed beforehand. We won’t take over things you can do yourself — we provide practical help where it’s wanted.
Assistance dogs
Guide and assistance dogs are welcome. Please let us know when booking so we can make space for the dog to travel safely with you.
Autism & Sensory-Friendly Transport
For some autistic people and people with sensory processing differences, an unfamiliar vehicle, new people, noise, uncertainty and changes to routine can make a journey much harder. We adapt how the journey is planned and delivered wherever we reasonably can.
This might include:
- Allowing extra time rather than rushing
- Explaining what will happen beforehand
- Clear, direct communication
- Less unnecessary conversation
- Minimising noise and stimulation
- Headphones or familiar comfort items
- Seating preferences where possible
- A parent, carer or support person travelling
- Understanding known triggers
- Agreeing how best to approach on arrival
There’s no standard “autism-friendly” journey because autistic people are individuals. Please tell us what works well for the person travelling — and what doesn’t.
Children and young people
We can consider supported transport for children and young people with autism or additional sensory and communication needs. A parent, guardian or support person can usually travel. We’ll talk through the child’s needs first to make sure our service is right and plan suitable arrangements.
Dementia-Friendly Transport
An unfamiliar journey can be confusing or distressing for someone living with dementia. They may not understand why they’re travelling, recognise the people with them or remember what’s just been explained. Our approach is patient, reassuring and dignified, with clear communication.
Families, carers or professionals can tell us about:
- How the person likes to be addressed
- Their usual communication style
- Known anxieties or triggers
- Things that reassure them
- Mobility needs
- Previous difficulties with transport
- Whether a familiar person should come along
We can allow extra time for collection and handover, and a relative, carer or familiar person can often travel with them.
Learning Disability Supported Transport
People with learning disabilities have very different transport needs. Some travel independently with minimal support; others need reassurance, adapted communication, extra time or a familiar person alongside them. We plan around the individual — not assumptions based on a diagnosis.
Parents, carers and support teams can tell us about:
- Communication preferences
- How the person expresses choices or concerns
- Familiar routines
- Known anxieties
- Sensory preferences
- Mobility needs
- Signs of distress
- What helps them feel comfortable
- Whether a familiar support person should travel
Supported transport is available for healthcare journeys and for social, family and personal journeys.
Support From Door to Destination
Often the difference between accessible and inaccessible transport is what happens outside the vehicle. A taxi can drop someone at a hospital entrance — but that doesn’t help if they can’t find their way to the right department.
Where agreed, we can help with:
- Leaving the collection address
- Getting safely to and from the vehicle
- Entering the destination
- Guidance to reception or a meeting point
- Handover to family, a carer or healthcare professional
This is particularly valuable for people with sight loss, reduced mobility, dementia, learning disabilities or other support needs.
Travelling With Family, Carers & Support Workers
Sometimes the person who knows a passenger best is the person who supports them every day. Where suitable seating is available, a family member, carer or support worker can usually travel too — bringing familiarity and reassurance, especially for people with complex communication needs, dementia or significant anxiety.
Please mention any accompanying passengers when booking.
Accessible Transport for More Than Healthcare
Accessible transport should help people take part in life, not just get to appointments. We can also take you to visit family, attend a wedding or funeral, reach a holiday destination, airport or ferry terminal, or make another important journey.
For longer trips we plan around comfort and support needs. See also Journeys That Matter and Long-Distance Transport & Repatriation.
When Medical Support Is Also Required
A disability doesn’t mean someone needs medical transport — but some passengers have both accessibility and medical needs. Because we also provide specialist ambulance transport, we can plan for both together.
Where clinically appropriate, we can add equipment or a qualified crew, including an Emergency Care Assistant, Emergency Medical Technician or Paramedic.
Local knowledge, UK-wide transport
Journeys can start or end at private homes, hospitals, care settings, holiday accommodation, airports, ferry terminals and other destinations — local or several hundred miles away. Our approach is the same: understand the person first, then plan the transport around them.
Areas we cover across North Wales
- Anglesey
- Gwynedd
- Conwy
- Denbighshire
- Flintshire
- Wrexham
- Wales & the wider UK
Frequently asked questions
Can I stay in my wheelchair during the journey?
Yes, where appropriate. We assess your wheelchair and provide a suitable wheelchair-accessible vehicle and restraint system. Manual and powered wheelchairs can be accommodated subject to assessment.
Can my guide dog travel with me?
Yes. Guide and assistance dogs are welcome — let us know when booking so we can make space for them.
Can a parent or carer come along?
Usually, yes, where suitable seating is available. Please tell us about accompanying passengers when you book.
Is accessible transport only for medical appointments?
No. We can also take you to family visits, weddings, funerals, holidays, airports, ferry terminals and other important journeys.
Do you offer autism and dementia-friendly transport?
Yes. We adapt communication, timing and the environment around the individual, and encourage families and carers to tell us what works best.
Arrange Accessible & Supported Transport
Whether you need wheelchair-accessible transport, sight loss assistance, a sensory-friendly journey or extra support for someone living with dementia or a learning disability, tell us what would make the journey work for you.
Book NowA little more support can make a big difference.
