Introduction to Radio Controller
Every Medic 1 crew will have a tracking device and radio, regardless of if they are ambulance crews undertaking patient transport duties, or event static crews. These include Advanced First Aiders, Frontline Ambulance, etc. All crew will be managed by a radio controller set up at your event. They can monitor the location of our units, dispatch them as appropriate, monitor response times and liaise with event and ambulance control.
Our radio controllers have dedicated software to allow them to easily manage multiple units at an event. This software allows our radio controller to see on a map whereabouts the units are at the event thanks to our tracking software that all of our Medic 1 crew have on them. This makes dispatching multiple units to calls easy to keep track of. The radio controller with the aid of the software will distribute the crews evenly around the event to allow for rapid response times.
As well as being responsible for dispatching crews to patients and logging events, the radio controller is responsible for liaising with event and ambulance control. All communication for Medic 1 flows through our radio controller. In the event that a patient is required to be transported off-site our radio controller will liaise with event control and make the necessary arrangements for this to take place.
Radio Controllers will be set up in a dedicated area either within or close to the Medic 1 event medical centre or within the joint multi-agency command centre. This will depend on the size and type of the event and be preplanned.
What skills do they have?
Radio controllers have a broad skill set. Sometimes at large events, such as golf, multiple calls may come in at once for either the same or other casualties. Radio controllers are trained to triage calls and send resources to those most in need, such as a casualty in cardiac arrest. This takes a few seconds and so the next team can be dispatched to the next priority casualty. In the event that the crew cannot find a casualty, perhaps due to large crowds, the radio controller can see their whereabouts and direct them to the casualty.
Calm under pressure
First aid training
How can the unit work for you?
The health and safety at your event is important to you and us. The reputation of your event for providing excellent visitor and crew care when they are unwell or injured is a factor in that.
Medic 1 believes we should be accountable for the cover we provide. Of course, we can only be in one place at a time, but with good radio communication and documentation, we can clearly show our attention to detail.
Throughout the event, we always know where crews are and their current status, ie, free to respond or with a patient. Sometimes event organisers have special requests to discreetly send medics to people, such as headline acts at a music festival. Radio controllers can use code words, preplanned within the team to facilitate this.
All calls are logged when they come in, when and which team was dispatched, time of arrival on the scene and further action from that point. This enables us to audit our response times at every event and means that we can evaluate the performance of our teams.
Of course, response times are not just about speed, but also safety. The Medic 1 system, operated by our trained radio controller allows teams to be dispatched either on foot, bicycles, buggies/quads or in ambulances via the safest and most effective route.